Terms & Conditions

CONFIDENTIALITY AGREEMENT & TERMS OF SERVICE (Revised Oct. 2019)

All bookings made on this website, via phone, text or email constitute acceptance of the following terms.

NATURE OF THE COACHING RELATIONSHIP

Coaching is a process in which the client wishes to achieve personal growth in their life. The coach provides structure and method to the process of analysing challenges and aids the client in developing strategies and ways of thinking to accomplish change. It is the client who achieves change, the coach can not ever do this for the client.

 

Coaching can involve change in any aspect of the client’s life, including mental, emotional, physical, relational and financial issues. The client retains full responsibility for all of these, their own wellbeing and is solely responsible for any actions or decisions they take as a result of the coaching process. The client recognises that the coach is not and can not be held liable for any action or inaction, or any direct or indirect result of the coaching process. The client recognises that coaching cannot ‘cure’ anything, mental or physical and is not a replacement for therapy or medical help.

 

CONFIDENTIALITY

It is essential that confidentiality be maintained and trust established between coach and client. Our work together will remain completely confidential, in that what is discussed in session will not be discussed with any other party outside of that session. Please note, where I may discuss my own professional development during sessions with my own coach, any examples will be made with total anonymity. If I believed you are at risk of harming yourself or others, I reserve the right to break confidentiality in order to prevent harm. I would only do this in extreme circumstances and would always discuss this with you before taking action. I would break confidentiality if required to by a court of law i.e. in criminal proceedings.

RECORD KEEPING & DATA PROTECTION

I may take handwritten notes in sessions in order to aid in preparation for subsequent sessions. These notes will never be copied or passed on to a third party. Any notes will be retained for the period of coaching, and then for a period of 2 years, in case you wish to return to coaching at a later date.

 

Within our strict code of confidentiality, I will need to keep your name, contact details and attendance data on record for my Continued Professional Development with the ICF, who may contact you to confirm we've worked together. I will also keep a record of all appointments offered, attended, and cancelled and payments made. I do this so I can run an efficient booking system. Subject to local regulation, you have a right to see all of your notes and records. If you would like to see the information that I may have, please ask at any point throughout the process.

 

In accepting the offer of coaching you agree to these records being kept.

 

INSURANCE

Moxie Coaching Ltd is a registered company with the registration number 11612600 and has full professional indemnity insurance. Moxie Coaching Ltd provides services primarily in Life Coaching and is based in Birmingham, working with clients across the UK and internationally.

COACHING FRAMEWORK & PROCEDURE

Committing to a minimum of 3 months of coaching reaps greater rewards because it represents a greater investment in the process on the part of the client. Coaching usually takes place on a fortnightly basis via phone call/video call. Sessions can be arranged via email, text or phone call.

 

AGREED FEES

Phone/Video coaching:

We will agree to commit to a minimum term of 3 months' phone or video call sessions. After 2.5 months, we will discuss and agree on next steps. Coaching packages start at £195 a month. I invoice at the start of each months' sessions as a means of establishing commitment.

 

Please note: In respect of each other's time, sessions that overrun by more than 10 minutes will be charged a pro-rata (rate rounded up to 10 minutes), which will be sent via the next invoice. You will receive an individualised contract with more information before we get started.

REFUNDS & CANCELLATIONS
 

In our busy lives, each of us will occasionally need to move a session. If you need to reschedule, I would appreciate 24 hours' notice. With minimum 24 hours' notice, I will do all I can to reschedule within the same week, at no charge. I will extend to you the same courtesy, and give you as much advance notice as possible in the rare event I need to reschedule. If you have an emergency, we’ll work around it at no charge. Cancelling the coaching relationship before it starts will not be charged.

Missing a session without notice, lateness by more than 10 minutes and cancelling a session within 24 hours of a session start time will still be considered a paid session. Sessions that overrun will be charged a pro-rata rate per each 10 minutes we overrun, which will be added to your invoice. This is in honour of our commitment to our relationship and respect for each other's time. 

PROBLEMS

If at any time you experience problems with the coaching process, it is best to bring it up with me so we can attempt to overcome any obstacles that have arisen by us discussing them together and redesigning how we're working so that we can get the best of each other. Coach and client undertake in good faith to resolve any problems to the best of their ability and to the satisfaction of both parties. Likewise, feedback on what is working is always greatly appreciated.

 

AS A COACH, I PLEDGE:

 

To act to the best of my ability as your coach and to work with you to help identify your personal and professional goals. I undertake to offer you my full and undivided attention during our sessions together, to offer no judgement, only observation. I will never tell you what to do, as you will always decide for yourself, I will only seek to help you explore the possibilities available to you. I promise to do my very best to ensure you have a productive and transformative experience in alignment with your own values, goals and stated desires. I will be totally committed to your desire for change and fulfilment, and I will celebrate your every success.

 

That I can not offer any expertise in relation to mental health or physical health, and if these are issues, I will always advise you visit a relevant professional.

 

That I look forward to a fulfilling and exciting coaching journey with you.

 

BY HAVING COACHING SESSIONS, I, AS THE CLIENT, AGREE:

 

I am motivated and committed to the coaching process. I understand that in order to achieve results, my full participation and commitment will be required.

I accept full responsibility for myself and any actions I take that might result from coaching and I promise that I am healthy enough physically and mentally to engage in coaching. I know that I must take responsibility for my life in order to empower myself to achieve the change I wish to make and that no-one else can do this for me.

 

I agree to be mindful of start and end times of sessions, honour my scheduled session times and four month commitment as outlined above, and I can afford the fees for coaching at this time. If my circumstances change I will tell my coach as soon as possible.


I have read and agree with these terms and am happy to go ahead with my booking.

faye@moxiecoaching.co.uk

+447921 923 234

Birmingham, England, UK

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© MOXIE COACHING LTD 2018

Moxie Coaching Ltd is a registered company with registration number 11612600. 

Terms of Service | Confidentiality Agreement